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Complaints Procedure

At LCL we aim to work in partnership with parents to deliver a high quality childcare service for everyone. If for any reason we fall short of this goal, we would like to be informed in order to amend our practices for the future.

Our complaints policy is displayed on the premises at all times. Records of all complaints are kept for at least three years. A summary of complaints is available for parents on request. The manager is usually responsible for dealing with complaints. If the complaint is about the manager, the Registered person or other senior member of staff will investigate the matter Any complaints received about staff members will be recorded on an Incident form and a Complaints log will be completed.

Please Download Complaints Procedure Here